Motivated By The Desire To Create Delightful Experiences

RonelCare offers online customer support for our clients through social media and website management and updates.

Customer Experience

Why Care Matters?

Customer Experience Should Not be Accidental. After research to gain empathy with your customers, we craft a plan for every interaction between providers and receivers. Your services won’t be just transactional, they’ll be delightful. From the tone of the language, to the environment where it occurs, to the technology that makes it possible—our service design creates positive customer experiences.

Service Design Research

Through research we gain a deep understanding of your service providers, your customers, and the challenges and opportunities for better service experiences.

Some of Our Techniques

What We Deliver

RonelCare is a proactive monitoring solution for your business to provide you peace of mind. As we see it, we are supporting you as you implement technology. That means listening, guiding and being there for you when you need us.


Consumer Services

We are here to help. Getting tech set up in your home can be a challenge in this ever changing environment. Our team of consultants are ready to help you with any issue that may arise.



Consumer Care Services


Business Consulting


Consulting is in our DNA. Our team takes the time to listen and hear what our clients really need to be productive. We troubleshoot the issues at hand, and provide relevant solutions that scale with you. Our entire team works hard to stay current with industry certifications for both macOS and Windows so that we solve problems faster.



Business Care Services


Enterprise (Pro Services)


At Ronel, one of the reasons we are able to provide our services is because we are certified not only to manage, but train industry professionals in the same task. We offer multiple courses from macOS Support Essentials to Apple Deployment and more.  Our staff is ready to help you get to the next level.

We are here to help

Our team of consultants are ready to help you with any issue that may arise. Whether it be needing us on site or working remotely we can get you set up for success. Please check out the different services that we offer.


Enterprise Pro Services

Get in touch

Say Hello, Let's Connect and Work Together​

Frequently Asked Questions

Some of the most frequently asked questions pertaining to marketing strategy is discussed here.

We are a team of strategists, marketers, copywriters, web developers, and engineers who love what we do and we appreciate every opportunity to do what we love doing – producing great work, building lasting partnerships, and changing lives for the better in the process.

If you’re a business, isn’t standing out from the competition when you offer the same but better service great? More customers are going to the shop next door but not yours even though you sell the same thing. A larger audience is following a similar business but not yours. These are potential branding problems.

Have you wondered why people pick Nike over Adidas, or Apple over Samsung?

Brand  it’s what people connect with, trust, and perceive as more valuable to them. Branding lets your customers:

  • connect with a unique personality.
  • align with your values or cause.
  • understand why and how you do what you do.
  • recognise you from afar and up close on their mobile.
  • have a memorable experience with your business.
  • want to tell their friends about your business.

Branding is more than logo design. It’s a combination of strategic direction to overcome your problems and achieve your goals. It’s creating messaging and copy for things like your website. And it’s a visual look and feel that includes a logo.

Additionally, your brand can change over time as your business changes. No matter if you’re starting out or changing things up, branding/rebranding is your starting point as it can inform your marketing, advertising, packaging, social media and more.

So if your customers connect more with your competitor, you have a branding problem. We want to help you make your business your customers’ first choice.

Strategy is definitely an over-saturated buzzword in business. It can mean different things to different people. Strategy in this context is 2 things.

The first is identifying and understanding your business problems and goals, to then determine a strategy to achieve them. Kind of like knowing where the goalposts are to aim towards. This may include providing an action plan that could mean an updated brand identity as a solution or maybe a non-branding solution to meet the goal.

The second part to strategy is what we’d call ‘Brand Identity Strategy’. This is a non-negotiable part of the branding process. It helps us understand:

  1. who your customers are and what are their needs.
  2. why, how, and what you do.
  3. how you are perceived and wish to be perceived.
  4. your position in your market.

Each part informs a Brand Identity outcome and can be used to refer back to as the yardstick for knowing if we’re hitting the mark. The best part of both strategies is that there may be facets about your business you’d never even considered and it allows us both to be on the same page. So it’s a big win-win.

Ultimately both parts of strategy form a really useful brief so that we can produce a far greater result for your business. The more you are open about your business, the more helpful we can be. Because we want to be part of your team and see it succeed. A strategy to get us there is simply a great platform to leap from.

If you’re a small business, a branding engagement typically takes between 1-3 months.

This factors in many things, such as:

  • the current workload we have.
  • payments being promptly made
  • client assets being provided (eg. text/imagery).
  • revisions to work presented.
  • amount of Visual Identity concepts created.
  • aligning schedules for meetings.

Our branding process typically involves:

  1. Discovery strategy session (in person or video call)  6 – 8 hours.
  2. Strategy outline produced 1 week.
  3. Messaging produced 1 – 2 weeks.
  4. Visual Identity 2 – 4 weeks.